Terms & Conditions
Privacy Policy
At K9 Defense Fund, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a donation, sign up for our mailing list, or purchase items from our online store.
When you interact with our site, we may collect personal information such as your name, email address, mailing address, and donation or purchase details. This information may be provided through forms on our website, such as our contact form, donation form (via Givebutter), or when signing up for our mailing list. We also collect technical information like your IP address and browsing behavior using Wix analytics to help us understand how visitors use our site and improve its performance.
We use the information you provide to process donations and orders, respond to inquiries, send updates if you subscribe to our newsletter, and maintain the general operation and security of our site. We do not sell your personal information. However, we may share it with trusted third-party providers who assist us in operating our website and providing services, such as Givebutter for donations, Wix for e-commerce and hosting, and email marketing platforms. These providers are required to safeguard your data in compliance with applicable privacy laws.
Cookies and tracking technologies are used on our site to support site analytics and functionality. You can control the use of cookies through your browser settings. If you are located in a region that provides specific data rights—such as the European Union under the GDPR or California under the CCPA—you may have the right to access, correct, or delete your personal information, and to opt out of certain data uses. To make such a request, please contact us using the information below.
We take reasonable steps to secure your personal data, including the use of secure third-party service providers. Please note that no system is completely secure, but we are committed to maintaining appropriate safeguards.
We may update this policy from time to time, and any changes will be posted on this page with a revised effective date. By continuing to use our site, you accept the terms of the current Privacy Policy.
If you have any questions about this policy or how we handle your data, you can reach us at contact@k9defensefund.org
Shipping
K9 Defense Fund ships merchandise to customers in the United States. Orders may be fulfilled directly by us or by third-party vendors through drop shipping. Shipping charges are calculated at checkout based on delivery address and order details. Orders may arrive in separate packages when fulfilled by different sources. Once an order has shipped, tracking information will be provided via email. We are not responsible for delays caused by shipping carriers. If a package is lost or arrives damaged, please contact us at contact@k9defensefund.org within 7 days of the expected delivery date. We will review the issue and, if appropriate, arrange a replacement or refund in accordance with our policies.
Refund Policy
K9 Defense Fund processes refund requests in accordance with applicable laws. Items fulfilled by third-party vendors are subject to those vendors’ return and refund policies. We do not override third-party policies. For items fulfilled directly by us, refunds are only available where stated at the time of purchase. Items that are marked as non-refundable are not eligible for return. To request a refund, contact us at contact@k9defensefund.org within 7 days of delivery. Refunds, if approved, will be issued to the original payment method. Shipping charges are non-refundable unless required by law.
Taxes
If sales tax does not calculate on checkout screen, and the product is not tax exempt, sales tax will be automatically included in the price of the item.